NiblGo
Support

Something broken?
We answer these ourselves.

Two email addresses, both read by the two people who built the app. No ticket numbers, no chatbot.

✉️

General support

Bugs, questions, account trouble, feature requests, or reporting a comment or an account.
support@niblgo.com

🔒

Privacy & data

Access requests, corrections, deletion, and anything covered by GDPR or CCPA.
privacy@niblgo.com

FAQ

The usual questions.

How do I delete my account?

Open the app and go to Settings → Delete account. It's self-serve, it doesn't require emailing us, and it removes your posts, photos, comments and messages rather than hiding them.

If you can't get into the app, email privacy@niblgo.com from the address on the account and we'll do it by hand.

How do I report a post, comment or person?

Posts and direct messages have a report option inside the app. Comments and whole accounts can be reported by emailing support@niblgo.com with a link or a handle and a sentence about what's wrong.

Reports go to a moderation queue a human works. We aim to act on anything serious within 24 hours.

How do I block someone?

Settings → Blocked accounts, or from the profile itself. Blocking is immediate and mutual: they disappear from your feed and you disappear from theirs.

The recipe card got my recipe wrong.

Fix it before you post. Every field on the card is editable, including the title, each ingredient, quantities and steps. Nothing about the card is locked.

If it's consistently mangling something, tell us what you wrote and what it produced. That feedback is how the prompt gets better.

Can I get a copy of my data?

Yes. Email privacy@niblgo.com from your account address and we'll put it together by hand. There's no self-serve export button; the request is handled manually and we answer within the 30 days GDPR allows, usually much sooner.

Are my meal photos public?

Photos are stored in a public bucket, which means anyone with the direct image URL can open it whether or not they use NiblGo. Inside the app your posts follow your account's visibility, but the raw file link is not secret. Don't post pictures you wouldn't want seen outside the app. This is stated plainly in the privacy policy too.

Why do the mealtime notifications come at odd times?

They're scheduled around 8am, noon and 6pm in your device's timezone, set when you signed up. If you've travelled or changed timezones, open Settings and re-save your notification preferences to re-anchor them. Each of the three toggles independently.

Is NiblGo free?

Yes. No subscription and no in-app purchases. If that ever changes, it gets announced here and in the app first, not quietly in a terms update.

Still stuck?

Email us with your handle, your device and what happened. Screenshots help more than you'd think.